Returns & Exchanges
We guarantee your satisfaction with a full 100% money back or exchange guarantee. If you do not like your glasses, please complete the returns form, downloadable from our Exchanges and Returns webpage, and return them to us within 30 days and we will either credit your account for the total cost of the glasses or exchange them making any price adjustments for you, depending on your preference.
When returning your glasses, please enclose a note which details the reason for their return, your contact details and your order number. Should you wish to speak with us first, before you return your glasses, then call us during normal working hours (09:30 to 17:30 Monday to Friday, with the exception of Bank Holidays & Sundays). You may also email us at info@2020 Glasses.com. When you do return a product, we recommend that you obtain proof of postage from the Post Office as we are unable to take responsibility for packages lost in post when returned by you.
Should the reason for return be due to an error at 2020 Glasses, we will gladly refund your postage costs if requested. This is limited to the amount paid on your original order. All glasses returned for reasons other than faulty frames or lenses must be in their original condition and include any accessories, cases, cloths, branded boxes and any other included brand material which was sent to you upon dispatch of your order. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. Please note we will only refund the standard postal charge and not any enhanced postal tracking charges such as Recorded or Special delivery. Refund of shipping will only be considered where the returned item has a fault caused by our mistake or error.